Committed to serving the customer

Service + Maintenance

Vix-Questek’s commitment to providing world-class automatic fare collection systems goes way beyond project delivery.  It extends to our support infrastructure as well. 

Questek Customer Care - a member of the Questek Group, provides a comprehensive support and maintenance service.  Their team of trained technicians are dedicated to optimising the return on investment for our customers, providing field maintenance and repair and software upgrades throughout the lifecycle of the solution.

Service Level Agreements

Subscribing to a Vix-Questek Support Contract offers you all of the services within your chosen bundle, all of the time.   Our aim is to ensure operational continuity and rapid response to system exceptions, whether in back office, in depot or on vehicle.  We work closely with customers to develop key performance indicators to cover issues such as system availability, service delivery and equipment reliability.  This commitment is what gives you the  Vix-Questek Service Advantage.

The Vix-Questek Advantage

  • Immediate response and turnaround times    
  • Fixed maintenance expense  
  • Multi-level service offering to suite the client’s in-house capability and affordability  
  • Eliminates downtime  

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